Refund policy
No returns on consumable items
- Food & beverages are generally non-returnable due to hygiene and safety reasons
Refunds are only in specific cases
You may get a refund/replacement if:
- Wrong item delivered
- Product is damaged, expired, or defective
- Ordered item is missing items
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hi@sweetea.in. Please note that returns will need to be sent to the following address: Sweetea Food and Beverages, VIP City, kovilpalayam, coimbatore 641107.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at hi@sweetea.in.Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund has been approved or not. If approved, you’ll be automatically refunded on your store credit or UPI payment method within 10 business days. Please remember it can take some time for your bank to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hi@sweetea.in or WhatsApp 9655477066
Strict reporting window
Issues usually must be reported within 24-48 hours of delivery
Proof is required
Photo or video evidence is often mandatory to process claims
No refunds for preference issues
“Didn’t like the taste” or change of mind is typically not eligible for a refund.