Refund policy

Returns, Refund & Exchange Policy

Effective Date: [1st August 2026]

At Sweetea, every order is packed with care to ensure you receive fresh, high-quality herbal and wellness teas. If something isn’t right with your order, we’re here to help.

Order Cancellation

  • Orders may be cancelled within cut off time 11AM  or before dispatch, whichever is earlier.
  • Once an order has been shipped, it cannot be cancelled.
  • For prepaid orders cancelled before dispatch, the refund will be processed to the original payment method within 5–7 business days.

Returns

Due to food safety and hygiene regulations, we generally do not accept returns on opened tea products.

You may request a return or replacement within 7 days of delivery only if: but mandatory communication within 24hours after delivered.

  • You received the wrong product.
  • The product arrived damaged during transit.
  • The package was tampered while delivery you can reject with valid proof of Photo while return while delivery.
  • The product has a verified manufacturing defect.

To request a return, please email us with:

  • Your order number
  • Photos of the product and packaging
  • A brief description of the issue

Our support team will review your request and respond within 2 business days.

Replacement Policy

If your claim is approved, we will provide one of the following:

  • A replacement product
  • Store credit
  • A full refund (where applicable)

The resolution depends on the nature of the issue and product availability.

Refunds

Once your request is approved:

  • Refunds for prepaid orders will be credited to the original payment method within 5–7 business days.
  • Processing time may vary depending on your bank or payment provider.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Opened tea packs (unless there is a verified quality issue)
  • Products purchased during clearance or special sale events
  • Gift cards
  • Digital products
  • Products damaged due to improper storage or misuse after delivery

Quality Guarantee

We stand behind the quality of every product we sell.

If you believe there is a genuine quality issue with your tea, please contact us. Our team may request photographs or additional information to investigate the batch. Customer satisfaction is important to us, and we will always aim for a fair resolution.

Return Shipping

If the return is due to our error (wrong item, damaged product, or approved quality issue), Sweetea will bear the return shipping cost.

For any other approved return, the customer may be responsible for return shipping charges.

Contact Us

For any questions regarding returns, refunds or exchanges, please contact:

Sweetea Customer Support

WhatsApp-9655477066

Email: hi@sweetea.in

Website: www.sweetea.in

We normally respond within 12 working hours.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at hi@sweetea.in. Please note that returns will need to be sent to the following address: Sweetea Food and Beverages, VIP City, kovilpalayam, coimbatore 641107. 

Since 2016, Sweetea has been committed to delivering premium herbal and wellness teas with honesty, quality, and customer-first service.